The staff at Columbia Hearing Centers understands the importance of providing our patients convenient, accessible hearing healthcare. We have four offices located throughout the greater Spokane area in Riverside, Northside, South Hill and Spokane Valley. We also offer rural services to several surrounding communities including Davenport, Odessa, Colfax and Grand Coulee on a monthly rotation. To find out when we will be in your area this season, please call any of our clinics.

At Columbia Hearing Centers, we take pride in providing solutions to treat hearing loss. When you visit any of our Spokane-area hearing clinics, we hope to exceed your expectations by providing:

Customized care—Hearing loss treatment plans must be personalized to your condition, needs and lifestyle to be truly successful. We work to develop a relationship with each of our patients in order to provide the best care possible.

State-of-the-art facilities—It’s impossible to provide top-of-the-line hearing care without top-notch facilities. We are focused on ensuring that each of our four Spokane offices offers modern amenities in a relaxing and comfortable environment.

Today’s technology—The 21st century has brought many advances in medicine, and the advances in hearing loss care is no exception. We are committed to providing the very latest in hearing loss information, treatments and technologies to our Spokane patients.



Same location as Spokane Ear, Nose & Throat Clinic’s main office. Two blocks north of the Spokane River, between Division and Washington on Cataldo, across from the Inland Northwest Blood Center, three blocks west of Gonzaga University.

main-office-staff-1Nancy Hanson, Au.D.

Nancy Hanson, Director of Hearing Aid Services for Columbia Hearing Centers, received undergraduate and graduate degrees from Washington State University, and her Doctor of Audiology from Arizona School of Health Sciences. She is certified through the American Speech and Hearing Association (ASHA) and is a Fellow of the American Academy of Audiology. “My job duties are varied, but by far the best part of what I do is working directly with patients,” she says. “The advances in technology and our understanding of how best to rehabilitate hearing loss have made this an exciting time to be working in the profession!”

main-office-staff-3Paula RaNae Webster, A.A.S., BC-HIS

Paula RaNae Webster is licensed and bonded in the State of Washington as a Hearing Instrument Specialist and Hearing Aid Dispenser. She graduated from Spokane Falls Community College with an Associate in Applied Science for Hearing Instrument Specialist with honors, and is a member of Phi Theta Kappa. She is Nationally Board Certified and a current member of the International Hearing Society and WA Hearing Society. Paula understands better than most the difficulties involved in hearing in noisy environments, as she is a current hearing aid user herself. She realizes the importance of having hearing aids adjusted properly for your unique hearing loss and says, “It is a pleasure to help people recapture lost sounds and have better communication with family and friends.” Paula enjoys reading, listening to music, and spending time with family. She is a frequent volunteer for various organizations within the Spokane community.

main-office-staff-2Mitch Yarbrough, A.A.S., BC-HIS

Mitch Yarbrough attended Spokane Falls Community College and Montana State University, finishing at the top of his class while earning a degree in Hearing Instrument Science. “Watching my father-in-law struggle with hearing loss and his hearing aids was an impetus for me to pursue this career,” he recounts. Mitch has been a fixture at Columbia’s main office downtown since 2002, and is always eager to discuss the latest in new technologies and amplification strategies. His focus on providing compassionate care to his patients stems from his fifteen years as a small business owner, where he learned the value of customer service, and ensures that you or your loved one will be treated with care and respect. “The news that our first grandchild was born with a profound hearing loss was a devastating blow,” Mitch says. “My training taught me that there was hope for her to hear. Today she hears well, thanks to bilateral cochlear implants. Bringing the gift of better hearing into people’s lives is certainly the most rewarding part of this great career.” Mitch is Nationally Board Certified in Hearing Instrument Science and a member of the International Hearing Society.



Located on the east side of Nevada, north of Holland Road and south of Hawthorne Road. Chucky Cheese is located across the street and Goodwill is next door to our office.


northside-office-staff-1Laura Strasser, A.A.S., BC-HIS

Laura Strasser splits her workweek between Columbia Hearing Centers’ north side location and rural areas such as Colfax, Grand Coulee and Davenport, where she provides service to patients who can’t make the trek into town. She is accredited in Hearing Sciences and is a Nationally Board Certified Hearing Instrument Specialist. Laura enjoys working in the yard, reading mysteries, and spending time with her family. She is the proud mother of two sons, and grandmother to three boys. “I will treat you and your loved ones with patience, respect, and compassion,” she promises.

northside-office-staff-2Peggy VanDeLeest, A.A.S., BC-HIS

Peggy VanDeLeest obtained her degree from Spokane Falls Community College, where she graduated with honors. She is accredited in Hearing Sciences and is a Nationally Board Certified Hearing Instrument Specialist. Her passion lies in making a positive difference in the lives of others. “I love helping people hear their family and friends,” she explains. “It is through communication that our lives are enriched and we are able to share our thoughts and feelings.” Peggy believes all patients should be treated with respect, and will fully engage with you on your hearing journey. She enjoys learning about new and developing technologies, and considers finding solutions to help people connect more easily with each other through hearing as the most satisfying aspect of her career.



Located next to Albertson’s on 57th Ave.


south-hill-staff-1Jolene Jenkins, A.A.S., BC-HIS

Jolene Jenkins received her AAS degree in Hearing Instrument Science from Spokane Falls Community College, where she graduated with honors. A native Washingtonian, she is Nationally Board Certified and a current member of the International Hearing Society, which helps keep her up to date on current technologies for the hearing impaired. Jolene became interested in a career in the hearing field after watching her father struggle to hear at family gatherings. After delaying treatment for several years he was fitted with hearing aids, and she observed a drastic change in his life as he rejoined the family for group conversations. “I love to help people make this same transition in their lives,” she says.

south-hill-staff-3Jayne Love

Reception for all office locations



Same location as Spokane Ear, Nose and Throat Clinic’s Spokane Valley office. Two blocks east of Valley Hospital on Mission, just across from the Whimsical Pig apartment complex.


valley-staff-1Noreen Landers, A.A.S., BC-HIS

Noreen Landers received her B.A. from Eastern Washington University and her BC-HIS from Spokane Falls Community College. She is accredited in Hearing Sciences and is a Nationally Board Certified Hearing Instrument Specialist. She enjoys working with adults of all ages, assisting in reintroducing them to all aspects of their lives through better hearing. One of the greatest compliments she received came from a patient who stated, “You have given me back my personality. I can now join in on conversations and not just nod like I did before when I could not hear what was being said.” Noreen believes that hearing loss is difficult for most people to admit to, as they always claim they can hear just fine. “With hearing aids I can help people hear what they do not know they are missing,” she explains.



Laura Strasser
A.A.S., BC-HIS, Hearing Instrument Specialist


Grand Coulee
1st and 3rd Thursday of each month
Grand Coulee Dam Senior Center
203 Main Street
10am to 2pm

2nd and 4th Thursday of each month
Davenport Clinic
100 3rd Street
9am to 1pm

2nd & 4th Friday of each month
Three Forks Orthopedic Building on the Whitman Hospital campus
1200 W. Fairview Street Bldg B
9am to 1pm

Twice a year
Please call for dates or watch for information in the Odessa Record
Odessa Clinic
510 E. Amende Drive
10am to 2pm

Columbia Hearing Centers is a division of